Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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Your New Role
As the Merchandising Director for Warner Bros. Tours & Retail, you will lead our Merchandising team, ensuring that we optimise our business through the effective management of stock. In order to achieve this, you will liaise with vendors, suppliers & logistics teams, forecast & plan future order volumes and work with key stakeholders to refine the range and continuously improve products, availability and margin.
Your Role Accountabilities
- Drive the team to exceed KPI targets (sales, margins, availability, stock forward cover).
- closely with the Buying and Design Director as well as the warehousing & logistics teams to ensure stock availability across all locations at the required times for smooth product flow whilst monitoring key performance indicators (KPIs) for the Tours & Retail business.
- Negotiate and manage relationships with key licensees and suppliers, addressing costs, availability, discounts, exclusivity windows, commercial terms and delivery expectations.
- Engage with various retail stakeholders, including buying teams, store operations, E-commerce, and marketing teams, as well as wider licensing business stakeholders, such as the Tour leadership team, finance, logistics, and legal.
- Develop financial plans for new categories, products, and ranges, document current processes and recommending improvements for product development.
- Assess Warner Bros. Consumer Products suppliers and licensees, adding desirable ranges from the wider market to drive market and product expansion.
- Utilise data to drive decision-making processes and develop a deep understanding of fan nuances and trends across diverse markets as well as regularly reviewing the product range, seeking opportunities for innovation and removing underperforming items.
- Undertake competitor benchmarking and regularly assess price architecture and industry trends for range incorporation.
- Monitor slow-moving inventory (SMI) and suggest liquidation strategies.
- Champion sustainability within the product range.
- Establish connections with new suppliers to enhance range and margins as well as localising product availability for each market and channel.
Qualifications & Experience
- Proven merchandising experience in a multi-channel, multi-site retail environment, ideally with experience in fashion, homewares and/or souvenirs
- Experience operating across time zones with experience across international markets
- Demonstrable people management experience, including maintaining team and employee relations.
- IT Literacy with advanced Excel skills
- Commercial mindset with numerical proficiency
Working Pattern
This role is full time (40 hours a week). Due to the varied nature of visitor attractions and our retail sites this may include working across multiple time zones. Our ideal candidate will manage their own time (and their teams), effectively and efficiently.
On occasion we may request working hours at weekends, on public or bank holidays, during school holidays and late evenings, to support our wider retail business.
Because we are agile, a high level of flexibility is required to suit the needs of the business. This will include international travel, and store visits across our territories.
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.