Technical Application Specialist II - Protein Diagnostics

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our members to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.

Location:

The residence should be in or around Madrid.

A Technical Application Specialist II - Protein Diagnostics is considered a "remote" colleague and will be issued a fleet vehicle to allow for travel to multiple customer locations, mostly in the south of Spain. Some overnight travel (20-25%) will be encouraged.

• Conduct initial user training courses to ensure accurate handling of analyzers. Conduct additional training sessions as needed to educate and support customers in the efficient use of this site's assays and protocols. Provide information on the technical aspects related to the analysis of special proteins and recommend the client on the interpretation of the results.
• Provide technical support for application of TBS products (assays and analyzers), using problem solving and analytical skills to help in investigation and resolution of customer complaints and enquiries.
• Working both on and off site in a predominantly customer facing role, traveling sometimes at short notice.
• Supporting and counselling sales, Marketing, Technical specialists and Engineers to identify risk and handle technical complaints.
• Support Area Managers by reporting on the observed, customer usage patterns, new business opportunities or another aspect that may help them in their commercial activity.
• Provide technical and administrative support when needed. For example, support in scientific clinical studies (analysis of samples, data collection, statistical calculation), writing of technical reports, etc.
• Build and maintain technical support literature and training materials.
• Maintain a proficient and updated and knowledge in Immunology and related pathologies, especially in Monoclonal Gammopathies, as well as of all the products within the company and analyzers and competitors' products.
• Attend national and international training courses as required.
• Provide backup for C/S and Technical specialist functions when required.
• Accurately report the service activity through the company's coordinated management system, IFS (work orders, expense notes, CRM, etc.)
• Carry out specific projects, tasks or reports commissioned by the Manager.
• Keep the Technical Applications Supervisor/Technical Service Manager advocated of issues and support needs.
• Must be customer-centric, working in conjunction with applications and sales teams.

• Science related degree.

• Knowledge of Immunology and clinical laboratory procedures would be desirable.
• Customer service and support experience, remotely and face to face.
• Experience in training a group of people ensuring trainee needs are met.
• Experience in working with computers and systems.
• Intermediate level of English
• Maintain a valid car driver's license and satisfactory driving record.

• Communication skills
• Good writing and presentation skills
• Time management and prioritization skills
• Problem solving skills
• IT skills
• Collaboration