Hyper Automation and Conversational Interface Lead

Overview

As part of the overall digital strategy, PepsiCo is building industry-standard enterprise-scale Digital Platforms & Services to radically transform and support its global businesses. In support of this effort, PepsiCo is looking for an experienced hands-on leader to deliver creative solutions to meet the broader enterprise objectives by spearheading Hyper-Automation (RPA, artificial intelligence & machine learning and Conversational Interfaces) initiatives in our global organization.

As an Intelligent Automation technical delivery leader, you will be responsible to provide people and technical leadership, oversight and mentorship for delivering end-to-end business processes solutions using Automation, Machine Learning (ML), Artificial Intelligence (AI) and cognitive tech., while maintaining and leading communication with global business teams, and senior leaders.

• Define and evengelize the business architecture for Hyperautomation portfolio of technologies in context of key business processes (e.g., HR services, marketing, accounts payable, customer support, etc.)
• Lead the core DevOps team and collaborate with Enterprise Architects, Sector IT stakeholders, cloud and security engineering on projects design, requirement, architecture and delivery for Hyperautomation portfolio with particular focus on:
• Conversational interfaces (chatbot, voicebot, virtual assistant)
• OCR, ICR and Translation
• Integration with legacy systems,
• Emerging technologies (Generative AI)
• Provide leadership on the setting up the conversational interface design center, including design guides, run-books and resuable asset creation. Create offerings for conversational interface design services across the organization, globally
• Take active part in Hyperautomation technology scouting, tech stack selection, platfrom implementation & customization and manage tech induction & refresh cycles
• Lead and maintain internal customer relationships while working with business and IT leads to accomplish goals
• Lead the preparation and presentation of materials to senior leadership
• Work within fast paced agile development methodology (i.e. SAFe Agile) to accomplish our goals with entrepreneurial spirit

• The expected compensation range for this position is between $106,300 - $177,850 based on a full-time schedule.
  • Location, confirmed job-related skills and experience will be considered in setting actual starting salary
  • Bonus based on performance and eligibility; target payout is 15% of annual salary paid out annually.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

• Bachelors Degree in Computer Science, Information Technology, Engineering, or in an equivalent / related field
• Minimum 10+ years of hands-on development experience with a deep understanding of programming concepts
• 3+ years of hands on ML experience, particularly in applying NLP/NLU techniques in VAs including understanding of common NLP techniques such as text classification, tokenization, part of speech tagging, text mining, named entity recognition
• 3+ years of experience leading global tech teams as Product Owner and delivering world class user experience at scale (5000+ users)

• Expertise in a variety of Deep Learning architectures including Residual Networks, RNN/CNN, Transformer, and Transfer Learning
• Proficient with programming languages such as Java, Python or C#
• Hands-on experience with MS Azure cloud
• Experience with the lifecycle of VAs / chatbots / voice-bots and understanding of conversation and user-design and VA dialog flows
• Excellent eye for detail/understanding of each step of the conversation design process
• Familiarity with Messaging & Chat as well as Social Media experiences and management platforms
• Experience with AI speech recognition technologies
• Knowledge of language translations or translation tools
• Familiarity with retail and food&bev industry trends and technology innovations
• Understanding of website/mobile app development and content management systems

• Ability to author technical and non-technical documents for varying audiences (e.g., security personnel, end users, sr. leadership)
• Ability to analyze situations, evaluate multiple perspectives, collect evidence, ask questions, and use critical thinking skills
• Strong quantitative background with analytics experience. Proven track record in solving business problems through fact based and scientific analytics. The ability to translate analytical insights into clear recommendations and effectively deliver it to technical and non-technical partners
• Experience with hands-on development on Conversation AI platforms (e.g., IBM Watson, Azure Power VA, etc.)
• Experience with Design Thinking, User Journey Mapping and User Research. Focus on delivering optimal user exeprience
• Experience partnering and collaborating with global teams having various responsibilities
• Good verbal and written communication skills

• Competitive compensation package
• A flexible work environment that promotes a healthy balance between personal and professional life
• A dynamic and inclusive culture
• A support team that will foster your professional growth and development
• Opportunity to work with relevant and impactful projects for the business
• Opportunity to give back to the community with our volunteer programs