Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 8 years of experience in product management, consulting, co-founder, or a related technical role.
- 3 years of experience building and shipping technical products.
- Experience working on user facing product design.
- Experience with AI/ML driven user-facing products.
- Experience with user-facing launches with quantifiable impact.
- Familiarity with customer/user support (i.e., driving down escalation volume, cost per user, improving first time resolution, TRT, AHT, CSAT at scale).
- Ability to build consensus and define product strategy, outlook, and drive a product roadmap in a complex environment.
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About the job
At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.
The Creator Support Product team designs and builds systems to support millions of creators through authoritative data, internal tools, creator facing products, and advanced technologies like our AI-powered virtual help assistants. We strive to make every interaction easy, helpful, and empowering.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Responsibilities
- Drive external-facing products that help creators get answers, information, or resolve issues themselves.
- Collaborate closely with Engineering, UX Design, and Research teams to design, engineer, and deliver innovative, compelling, and effective product experiences for our internal support users.
- Partner with Product and Support teams across YouTube (e.g., Trust and Safety, support operations, etc.).
- Work with support agents, subject matter experts, and other internal users to develop effective solutions that help Creators when they get stuck.