Description
Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group's world-class brands.
Health eCareers is looking for a seasoned Sales Operations Manager to join our team! This role will be instrumental in enhancing our sales processes, optimizing sales tools, and empowering our sales team through effective enablement initiatives. The ideal candidate will possess a blend of strategic thinking, analytical skills, and a hands-on approach to drive operational excellence within our sales organization. This includes the oversight of processes and tools that enhance efficiency and effectiveness across all sale's operational functions. As a result, the role will ultimately remove friction in the sales process through compliant and consistent processes. The candidate must be able to work well within a team setting while independently managing development projects and must be able to thrive in a fast-moving environment with rapidly changing assignments and priorities.
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Responsibilities
- Operational excellence in sales processes, platforms, and enablement tools
- Assist with formulating, coordinating, reviewing and evaluating the effectiveness of organization operating procedures
- Collaborate with IT and technology teams to ensure robust integration of CRM, database, and reporting applications
- Ensure products are adequately built out and supported in CRM (Salesforce) along with necessary integrations to Back Office systems
- Identify areas of opportunity to improve & optimize lead workflows and top of funnel sales and marketing strategies for our nursing & physician business
- Manage a resource who owns the identification of lead contact and opportunities within our suite of enablement tools
- Own the execution of lead workflow and top of funnel activities within Salesforce
- Assist with day to day execution of Sales Strategy & Contract Management.
- Ensure all business stakeholder requirements are executed from a SF CRM perspective prior to any new product launch, enhancement, upgrade
- Test new product capabilities on website, eCommerce, partner sites
- Build out the necessary product performance reports or working with analytics business partners to ensure the requirements are in SF to properly report out in Tableau
- Ensure operational compliance with company's regulations and standards across all processes
- Assist management in maintaining continuous and timely awareness of operational issues and advising leadership on matters of concern
- Responsible for the analysis, tracking, and reporting of business performance/user metrics KPIs
- A bachelor's degree is required.
- 3+ years of experience in a sales operation's management role
- Experience working in Salesforce and sales enablement platforms.
- Proficiency in creating Salesforce reports
- People management skills
- Knowledge of importing sales data and generating Salesforce reports.
- Advanced knowledge of Excel including macros, functions, and pivot tables. Proficiency with MS Office
- Ability to translate customer requests and business needs to project specifications and solutions
- Strong process and analytical skills
- Experience in managing projects to completion
- Good written and verbal communication skills, and the ability to work effectively both independently and with a team
- Excellent multi-tasking abilities and time management skills
- Ability to adapt to and change tactics for evolving and rapidly changing priorities and project deadlines
We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We em power one another to make informed decisions and to be enabled towards action. We embrace success. We re cognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.
Life at Everyday Health
At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
Everyday Health offers competitive salaries in addition to robust health and wellness benefits including medical, dental, vision, life and disability benefits, Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you're seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you. Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, Boston, London, England and Mumbai, India.
Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
*Note: Disclosure as required by CO sb19-085 (8-5-20), NYCHRL, and CA SB-1162 and WA SB5761: the salary compensation for this role when being performed in CO, NYC, CA or WA is $80,000 to $110,000. Compensation for this business unit specific role is based on a variety of factors including experience, scope of the role, capabilities to perform the role, as well as business & company performance.
any performance.