#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
CrowdStrike is looking for a Gainsight Developer to join our Go-to-market (GTM) Applications team. In this role, you will work closely with our IT Business Systems Analysts and Business Stakeholders to deliver a world class experience on the Salesforce and Gainsight NXT platforms. Based on a deep understanding of CrowdStrike's Customer lifecycle, you will be responsible for designing, developing, and managing processes and configuration that align with strategic business initiatives. This role is an important piece of CrowdStrike's customer-centric strategy, as driving the effectiveness of the platform will provide a superior customer onboarding experience and critical insights into product adoption and the overall health of our customer base.
What You'll Do:
- Configure, deploy and administer the Gainsight platform (including system configuration, assistance with external integrations, reports, dashboards and workflows).
- Partner with cross-functional teams to identify business requirements and the impact on Gainsight.
- Serve as the frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems. Develop process documentation.
- Design, build, and maintain a customer health scorecard through customer data, VoC efforts, customer needs, and internal data from various teams throughout CrowdStrike.
- Directly contribute to the Customer Experience business strategy by designing and implementing innovative cross organizational technical processes and workflows within the Gainsight tech stack.
- Develop a keen understanding of the organization's sources of risk, as well as positive trends, and effectively report on both.
- Collaborate with senior leaders on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to proactively engage with customers.
- Manage platform configurations as well as the implementation of new solutions, including requirement gathering, design, testing, training, successful roll out and continuous improvements within Gainsight.
- Make recommendations to improve effectiveness and efficiencies through development and adoption of best practices and standardized procedures as well as "outside of the box" thinking.
- Monitor system performance, data integrity and user activity to make recommendations and deploy continuous improvements.
- Bachelor's degree (technical degree preferred).
- The ideal candidate has 7years+ total experience, 2+ years of Gainsight NXT administrative experience, (Gainsight Level 3 Administrator Certification preferred)
- 2+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 2 years of Salesforce experience.
- Proven ability to work cross-functionally, to understand business requests/requirements and translate them into Gainsight system perspectives and effective optimal use of applications.
- Previous experience configuring key data objects in Gainsight, including MDA tables and fields
- Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills.
- Excellence in providing end user support and training; ability to create technical documentation accessible to all audiences
- Passion for creating a frictionless end user experience.
- Proven ability to work creatively and analytically in a problem-solving scenario
- Strong knowledge and understanding of the Salesforce.com platform, eco-system and best-practices
- Self-starter, demonstrating leadership of owned projects
- Previous customer success ops, sales ops or business process experience is transferable
#LI-VG1
#LI-Remote
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
- Competitive vacation and flexible working arrangements
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Access to CrowdStrike University, LinkedIn Learning and Jhanna
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Birthday time-off in your local country
- Work with people who are passionate in our mission and Great Place to Work certified across the globe
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.