Who We Are
Wipro is continuing to grow in 2024! More opportunity for advancement too!
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading, publicly traded, global IT Solutions and Services company with over 200,000 dedicated employees serving clients across multiple continents and over sixty countries.
We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
On site at Wipro - 2858 Woodcock Blvd, Chamblee, GA 30341
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Work authorization is for USC or Green Card only
No relocation
Fraud Analysis (AML)
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs in the banking fraud analysis and anti money laundering division.
Overview
We are seeking a skilled and detail-oriented Fraud Analyst to join our team. As a Fraud Analyst, you will play a crucial role in preventing and detecting fraudulent activities within our organization. This position requires a strong background in financial analysis, fraud prevention, and detection techniques. If you have a passion for investigating financial irregularities and protecting the integrity of our organization, we encourage you to apply.
Here's what you will be doing:
- Support process by managing transactions as per required quality standards
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries regarding fraud and anti money laundering.
- Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Conduct thorough investigations into potential fraudulent activities, including analyzing financial data, transaction records, and other relevant information
- Identify patterns and trends that may indicate fraudulent behavior
- Collaborate with internal teams to develop and implement effective fraud prevention strategies
- Stay up-to-date with industry best practices and emerging trends in fraud prevention and detection
- AML (Anti Money laundering) experience is a must
- Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Ability to navigate multiple computer screens with multiple systems/windows
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
- Banking/Finance Industry Experience: 1 Year
- AML - Anti-Money Laundering Experience: 1 Year or AML Certification
- MS Office Word and Excel Experience
- Minimum High School Diploma or equivalent
Retail Banking (CLM)