Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.
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About the position:
We're looking for a UX Researcher to join the small-but-mighty Research team at Rakuten. You will be in great company working alongside designers, researchers and UX writers to help build great experiences that our members and merchants will love. We're looking for someone who has experience running end-to-end research, leveraging mixed methods, and delivering insights that that drive business goals and delight end-users. You'll take on meaningful research projects that will have a lasting impact on our business and our members' experiences. This UX Researcher will report to the Director of Research and will sit within our Product Design team where, in very close partnership with Product, Design, and Engineering, they will shape the way members engage with the entire product ecosystem.
KEY RESPONSIBILITIES
- Define project scope and apply appropriate methodologies to manage a research repository of foundational and evaluative insights
- Act as the dedicated researcher for multiple squads and build strong relationships with cross-functional partners, such as product managers, designers, marketers, analysts and engineers.
- Own the entire research process from ideation to insights.
- Deliver high quality and robust research outcomes.
- Connect insights and approaches across multiple squads and data sources to encourage a holistic view that is biased towards action.
- Shape User Research capabilities and processes, playing a key role in scaling methods, tools and activities that deliver value.
MINIMUM REQUIREMENTS
- Experience with both qualitative and quantitative research methods such as interviews, moderated and unmoderated tests, heuristic evaluations, benchmark studies, diary studies, and surveys.
- Your day-to-day consists of leading multiple mixed-methods research projects simultaneously end to end: gather requirements, develop guides/screeners/surveys, recruit, moderate, analyze and communicate insights.
- Ability to work within tight timelines and with excellent project management skills
- A passion to build user-focused products that solve essential problems.
QUALIFICATION REQUIREMENTS
- 3+ years' experience conducting UX research.
- A Bachelor's Degree in Anthropology, Behavioral Economics, Design, Human-Computer Interaction, Information Science, Psychology, Sociology, or a related field. Bonus for candidates with a Graduate Degree.
THE TEAM
We are a dedicated group of 17 product designers, UX researchers, and UX writers working together to build the most rewarding place to shop. With a strong focus on collaboration, insights, and design excellence, our team strives to create a rewarding, seamless and engaging experience for all our members. Learn more about our team on our Read.cv page! https://read.cv/teams/rakutenrewards
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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $78,651.00 - $135,216.00 annually