Imaging Order Management-Logistics Specialist-4

Job Title
Imaging Order Management-Logistics Specialist-4

Job Description

Job Posting Description

Imaging Order Management-Logistics Specialist :

Is responsible for managing sales orders to ensure that the customer receives the ordered goods in the right time and on the right place. Additional responsibility is for order integrity and timely proactive communication with internal and external customers to efficiently resolve any order issues. To perform this job successfully an individual must be highly organized, customer service focused, and become a subject matter expert within the Philips' Order Desk Commercial Operations team.

Your role:

• Order integrity and timely communication with internal and external customers to resolve any order date alignment issues. Below are some of the main job functions:
• Ensures that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
• Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
• Tracks order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites. Expedite delivery where applicable.
• Acts as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
• Validates and processes Defect on Arrival (DEFOA) and Return Order requests to meet departmental turnaround times.
• Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
• Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.
• Completes all required and/or assigned training courses within established departmental time frames.
• Complies with Quality Standards and Philips' standards of business conduct.
• Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
• Other duties and requirements as required

• You have a Bachelor's degree or equivalent combination of education and or relevant business experience preferred
• You've acquired 2+ years of Supply Chain related business experience is preferred
• 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
• Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

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