Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description:
Sr Registered Reps have at least one year call center experience. Handle more complex calls including Integrated Benefits, Non-Qual. Plans, Defined Benefit Plans, Merrill Lynch Advice Access, and Self-Directed Brokerage.
Required Qualifications:
- FINRA Securities Industry Essentials Examination (SIE), Series 7 Top-Off and Series 63 licenses
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
- Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients while navigating multiple screens - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- Understands Retirement plans and products
- Must be flexible to work various shifts; Monday - Sunday, 7:00 am - 10:00 pm EST; 40 hours per week
1st and 2nd shifts
Desired Qualifications:
- Experience in a call center or a financial/banking center
- Customer service experience
- Knowledge of financial terms and concepts
Skills:
- Account Management
- Business Acumen
- Customer and Client Focus
- Issue Management
- Regulatory Compliance
- Active Listening
- Oral Communications
- Problem Solving
- Risk Management
- Trading
- Adaptability
- Attention to Detail
- Valuation Ethics and Practice Standards
Shift:
1st shift (United States of America)
Hours Per Week:
40