Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
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The Sr. Program Manager will be responsible for overseeing the reconciliation process of purchase orders (POs) received from our suppliers. This individual will play a critical role in ensuring that incoming POs are accurately matched with corresponding invoices and receipts, resolving any discrepancies promptly. The Sr. Program Manager will play an important role in helping ensure new item setup allows for an efficient receive process in the operation.
You Will:
- Manage the reconciliation process for incoming purchase orders, ensuring accuracy and completeness.
- Match supplier invoices with corresponding POs and receipts, identifying and resolving discrepancies.
- Create a process to enable easy flow of new item setup into the operation, working cross-functional with multiple teams.
- Establish a process for new bin creation, and management of bins and define bin criteria for future technology tools
- Establish an Inbound PO visibility schedule
- Continuously evaluate and improve the PO reconciliation process to enhance efficiency and accuracy.
- Analyze reconciliation data to identify trends, discrepancies, and areas for improvement.
- Generate regular reports on PO reconciliation status, including key metrics and insights.
- Monitor and track key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, and first contact resolution rate, striving to meet or exceed targets set by the organization.
- Ensure compliance with company policies, procedures, and regulatory requirements in all reconciliation activities.
- Work closely with the Supply Chain, accounting, finance, and operations teams to streamline processes and resolve issues effectively.
- Provide training and guidance to team members involved in the reconciliation process, fostering a culture of continuous learning and development.
You Have:
- Bachelor's degree in Business Administration, Accounting, Finance, or Supply Chain Operations
- 7+ years of experience in Inbound operations, procurement, accounting, or related roles, with a focus on reconciliation preferred.
- Strong understanding of procurement processes, including PO management and invoice reconciliation.
- Exceptional analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and external vendors.
- Proficiency in Microsoft Excel and other relevant software applications.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Experience with ERP systems (e.g., SAP, Oracle) is a plus.
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
Conditions of Employment:
- This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
- This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
- Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
- Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.
Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.
For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.