Senior Principal Strategic Lead (Change Management Consultant)

Unlock Learning For All

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

• Change Strategy Development: Collaborate with leadership to develop a comprehensive change management strategy tailored to the unique needs of higher education institutions undergoing technological transformations.
• Stakeholder Engagement: Identify and engage with key stakeholders, including faculty, staff, students, and administrative personnel, to understand their concerns and perspectives related to technology change. Develop and maintain strong relationships with stakeholders to foster a positive and collaborative change environment.
• Communication Planning: Create and execute communication plans that effectively convey the benefits, goals, and impact of technology changes to various stakeholders. Ensure timely and transparent communication to build trust and manage expectations throughout the change process.
• Training and Development: Design and implement training programs to equip end-users with the necessary skills and knowledge to adapt to new technologies. Work closely with subject matter experts to develop user-friendly training materials and resources.
• Change Impact Assessment: Conduct thorough assessments of the impact of technology changes on existing processes, workflows, and organizational culture. Develop mitigation strategies for potential challenges and resistance to change.
• Resistance Management: Proactively identify and address resistance to change by working closely with individuals and groups, providing support, and addressing concerns in a constructive manner.
• Metrics and Evaluation: Establish key performance indicators (KPIs) to measure the success and effectiveness of change initiatives. Regularly evaluate and report on progress, making data-driven recommendations for adjustments to the change management plan.

• Master's degree in business, Organizational Development, Change Management, or a related field (Doctorate degree preferred).
• Proven experience in change management, particularly in higher education technology transformations (knowledge of Banner and/or Colleague).
• Strong understanding of the higher education landscape and the challenges associated with technology adoption.
• Excellent communication, facilitation, and interpersonal skills.
• Certification in Change Management (e.g., Prosci) is highly desirable.
• Familiarity with project management methodologies and tools.
• Familiarity with current industry trends and issues in higher education, organizational development, strategic planning, change management, leadership, technology, marketing, and communications.
• Understanding of higher education key performance indicators and scorecard techniques used to align the vision and mission of an organization with operational initiatives.
• Solid understanding of the role of IT in supporting the college/university educational mission and enhancing institutional effectiveness and operational efficiencies.
• Understanding of IT governance, standards, best practices, and outsourcing options relevant for the higher education setting.
• Knowledge and end-user experience with such technologies as student information systems, web technologies, mobile applications, online learning, Saas and Cloud etc.
• Extensive experience in consulting, including discovery, solutions definition, strategy, executive presentations, facilitation, documentation, report writing, change management, and complex problem solving.
• Experience facilitating executive meetings, focus groups, discovery sessions, and surveys, both onsite and remotely, on a wide variety of subjects for a wide spectrum of audiences. Must be able to evaluate audience requirements and adjust facilitation accordingly.
• Proven ability to collaborate with complex clients to discover cultural, technical, and functional conditions, assess the unique needs of the institution, and design solution sets that consider people, process and technology.
• Understanding of higher education key performance indicators and scorecard techniques used to align the vision and mission of an organization with operational initiatives.
• Positive, self-motivated, team-oriented individual with the ability and desire to innovate, create, and develop solutions that have the capability of transforming the effectiveness of higher education.
• Superior interpersonal, written and oral communications skills with an emphasis on relationship building, facilitating, public speaking and presentations.
• Demonstrated professionalism, both in appearance and conduct.
• Ability to work remotely and effectively lead virtual teams (both at the client level and within Ellucian.)
• Willing to travel and consult on-site up to 50% of the month. Ability to coordinate and organize travel logistics, time and expense reporting, and other administrative tasks.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  
  
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  
  
  • Education Assistance Program
  • Professional development opportunities