Job Description :
Guinness Retail Store Supervisor
Dublin, Guinness Storehouse
FTC Full-time, 5-month contract
Closing Date for application - Fri 10th May, 2024
About Us
Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world's leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story. In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.
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About the Role
We are looking for a dynamic, flexible and operationally-focused supervisor to join our GSH retail team. This is a highly floor-based role within a dynamic, fast-paced environment in an award-winning, flagship retail store, with a strong ethos in excellence for the customer experience. The retail supervisor acts as a continual support for our team in performing their duties and delivering this excellence to our visitors on a daily basis, communicating and liaising with management, maintaining a continual operational awareness and focus, and contributing to our continuing aspiration to be the most amazing place to work. The retail supervisor is located at the very heart of the day-to-day operations within the GSH retail store where the customer experience informs everything that we do. This individual will aim to contribute meaningfully to our work culture and values and demonstrate commitment to their own professional development within a supportive management structure. The appointment will be for a period of 5 months from May 2024 to Sept 2024.
You will be responsible for:
Retail Operations:
- Supervision of retail operations on a daily basis, ensuring a smooth experience for staff and customers. This covers a broad range of functions ranging from supervising customer flow, briefing staff, maintaining product levels and merchandising standards, and helping to coordinate a large team of approx. 20-30 people at a time in a variety of retail functions and floor area specialisms.
- Queue and floor management, responding to a dynamic and changing customer flow in an agile and strategic manner, and using effective judgement, in order to preserve the customer experience at all times.
- Excels in customer service and is able to generate enthusiasm in team members for delivering the same levels of excellence continuously. A dedicated team player who leads by example at all times and supports team members in their roles.
- Communicates and liaises effectively with management and team leaders, keeping them informed on all operational issues.
- Engages with all statutory and mandatory training modules, as well as actively seeks out and maximizes own developmental opportunities with the support of management.
- Assists with the training and support of new staff. Delivers informative team briefs with an energy and enthusiasm that is contagious.
- Ensures all cash, card and stock transactions are carried out accurately.
- Is able to prioritize effectively within a dynamic environment that is ever-changing, and can respond to operational challenges with a proactive mindset.
- Practices astute time-management at all times, balancing current workloads against available resources to maximize effectiveness and drive retail excellence in a customer-facing, customer-focused and customer-defined environment.
- Consciously acts as an ambassador for Guinness.
To be successful in this role, you will need:
- Leaving Cert Minimum.
- Experience within a busy customer facing environment within tourism, retail or hospitality.
- High professional standards and a desire for career-progression.
- Self-motivated and able to inspire and motivate others.
- Excellent operational experience in a customer-facing environment with a passion for exemplary customer service.
- Be enthusiastic and energetic in the delivery of a world-class retail experience that is worthy of the Guinness brand.
Working with Us
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
- Contemporary work life balance policies and wellbeing activities
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type :
Regular
Primary Location:
Storehouse
Additional Locations :
St James Gate
Job Posting Start Date :
2024-04-29