Corporate Travel Services Co-Ordinator

Overview

Travel Services Co-Ordinator

Overview

Put your professional experience to work for one of the world's most recognized and admired financial industry companies with a career at BNY Mellon.

Founded in 1784 by Alexander Hamilton, we have not only been an engine behind the evolution of the financial industry, but we have also evolved at every step. Today we are more than 50k+ employees across 35 countries as we continue to build momentum and achieve further growth .

As a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle, BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. Being one of the world's top asset management and banking firms that manages $42 trillion in assets, has 97% of the world's top banks as customers, and one of the first to use computing technology and access the largest dataset available globally, we have the insights, solutions, technology, and talent to shape the future of finance.

• Manage the day to day travel operational services for NORAM, including but not limited to Commercial Airline, Hotel, Ground Transportation, and the Travel Management Company.
• Monitor traveler compliance to Global Travel Policy and deliver actionable solutions to LOBs to drive savings, increase compliance to preferred programs, and mitigate risk.
• Assist with the RFP efforts to drive profitability and improve internal client experience.
  • Aid in the negotiations with travel agency, airline, hotel, and ground transportation contracts with travel industry suppliers utilizing market share commitments and primary vendors.
  • Develop on-going management program to interact with suppliers to ensure service issues and contractual terms are being met, as well as develop ways in which to maintain cost-effective programs for indefinite periods of time.
• Assist in the management of vendor onboarding, contracting, monitoring, purchase order set-up, and termination.
• Implement initiatives to establish, maintain or improve the quality, effectiveness, and internal client satisfaction of travel and transportation services.
• Evaluate and challenge existing workflows and processes to enhance internal client experience through creative thinking and innovation. Pursue new vendor relationships, services, and state of the art technologies to support strategic vision of the travel department.
• Identify and communicate specific processes and procedures to different lines of business to help them meet their travel objectives and budgets. Provide detailed weekly, monthly and quarterly reporting to support this process.
• Seek to achieve the most profitable service from vendors. Enforce adherence to protocols for receiving/addressing complaints. Initiate contract changes when required.
• Support development of traveler education, traveler-facing supplier content and maintain MySource Social Intranet site.
• Conduct Quarterly Travel Forums for each region.
• Support travel team to complete time-sensitive projects and larger internal and client facing deliverables.
• Actively participate in industry associations to remain up to date on trends, technology, benchmarking, and best practices.
• Act as a back up to the Corporate Aircraft Program.
• Manage all internal customer service-related issues (agency, online bookings, hotel, air, rental car, rail, and car service) until final resolution. Be the escalation point for internal clients to address issues and concerns that impact our key stakeholders.
• Work in conjunction to manage Global Travel vendor performance, compliance with contracts, management of Key Performance Indicator Metrics and Service Level Agreements, and service model enhancement.
• Develop, monitor, implement initiatives and projects to establish, maintain or improve the quality, effectiveness , and satisfaction of vendor service levels.
• Ensure company policy, procedures, objectives and travel programs are properly executed within the corporate guidelines and company philosophy. Act as Global Travel Policy point of contact for colleagues and TMC. Utilize feedback and benchmarking to inform future policy recommendations.

• 5+ years of relevant corporate travel and vendor management work experience.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Superior knowledge of multiple functions and principles across the corporate travel industry.
• Strong working knowledge of data analysis.
• Strong project management skills.
• Strong organizational skills and attention to detail.
• Collaborative, flexible approach to problem solving.
• Ability to successfully navigate through the organization, effectively communicate, escalate as necessary and build relationships within all levels of the organization.
• Broad skill set including strong understanding of vendor management/negotiations, leadership development, analytical horsepower, excellent business judgment, curiosity about how things work, and passion to create world class programs for internal clients.
• Able to work independently, manage multiple work streams, and have an eye for detail.
• Must possess strong analytical, financial, oral and written communication skills.
• Must be service oriented with exceptional interpersonal skills in order to communicate with all levels of company personnel and suppliers.
• Thorough understanding of rapidly evolving technology as it applies to the efficiency of travel department operations. Thorough knowledge of travel industry trends and current issues.
• On call/beeper for corporate aircraft scheduling and changes that come in after hours. Primary liaison with pilots and crew when required.
• Full working knowledge of Microsoft Word, Excel, PowerPoint, Smartsheets.